Shipping policy

Shipping Policy
Last updated: March 28, 2026

Thank you for shopping at Goldling. This Shipping Policy explains how we process, ship, and deliver your orders. We aim to get your items to you as quickly and reliably as possible.

1. Order Processing Time
• Orders are typically processed within 1–3 business days after payment confirmation.
• During peak periods (holidays, sales events), processing may take up to 5 business days.
• We do not process or ship orders on weekends or major holidays.
• You will receive an order confirmation email once your order is placed, and a shipping notification email with tracking information once your order ships.

2. Shipping Methods and Costs
We offer the following shipping options (rates calculated at checkout based on your location, order weight, and dimensions):
• Standard Shipping: [e.g., 5–10 business days] –  or calculated rate
• Express Shipping: 2–5 business days – 
• Free Shipping: Available on orders over £50 (standard shipping only)
Note: Shipping costs are non-refundable unless the item is defective or we made an error. International orders may incur additional customs duties, taxes, and brokerage fees, which are the customer’s responsibility.

3. Shipping Destinations
• We currently ship to [list countries or regions, e.g., United States, Canada, and select international destinations].
• We do not ship to [list any restricted areas, e.g., certain PO boxes, APO/FPO addresses, or specific countries].
• For international shipments, please allow extra time for customs clearance.

4. Delivery Estimates
Delivery times are estimates only and are not guaranteed. They do not include order processing time.
• Domestic (e.g., US): 3–7 business days after shipping
• International: 7–21 business days after shipping (may vary by country)
Actual delivery may be affected by carrier delays, weather, or customs.

5. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package using the link provided or on the carrier’s website (e.g., USPS, UPS, FedEx, DHL).
If your tracking shows an issue or your package is lost, please contact us at hello@goldling.co.uk within 30 days of the estimated delivery date.6. Shipping Policy and Returns
Our return window is 30 days from the date of delivery. Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item.
Please refer to our full Return Policy for details on eligibility, restocking fees (if any), and the return process.

7. Damaged or Lost Packages
• If your order arrives damaged, please contact us within [e.g., 48 hours] with photos of the damage and packaging.
• For lost packages, we will work with the carrier to investigate. If the carrier confirms the package is lost, we will issue a replacement or refund at our discretion.

8. Changes to This Policy
We may update this Shipping Policy from time to time. Changes will be posted here with an updated “Last updated” date. Continued use of our site after changes constitutes acceptance of the new policy.

If you have any questions about shipping, please contact us at [your support email] or [phone number if available].
Thank you for choosing Goldling!